General Information

These Terms and Conditions govern your purchase and use of our online store. By placing an order, you agree to these terms.

The seller reserves the right to update these Terms and Conditions at any time. The version valid at the time of purchase applies.

Business information:

Name: Motti Co (Tmi Lito-Star)
Business-ID: 3606573-8
Email: hq@mottico.fi
Country of operation: Finland

Products

All products are made to order according to the specifications of each order. Product images are illustrative and may vary slightly in color, placement, or appearance due to production processes and screen settings. Customers should review product descriptions and size guides carefully before ordering.

Prices and Payments

• Prices are shown in the store’s selected currency unless stated otherwise.
• Payment must be completed at checkout using the available methods.
• Orders are processed only after successful payment authorization.
• The seller reserves the right to correct pricing errors or inaccurate product information before order fulfillment.

Order Processing

• Orders are processed after payment confirmation.
• Because products are made to order, modifications or cancellations may not always be possible after processing begins.
• Customers are responsible for providing accurate order and shipping information.
• Any changes must be requested immediately after placing the order.

Shipping and Delivery

• Delivery times include production and shipping. Estimated delivery times are provided for guidance only.
• Risk of loss passes to the customer once the item is handed to the carrier.
• The seller is not responsible for delays caused by shipping carriers, customs, incorrect addresses, or force majeure events.
• Unclaimed or refused shipments may incur additional shipping charges for the customer.

Returns, Exchanges, and Refunds

• General “change of mind” returns are not accepted because products are made to order.
• Defective, damaged, or incorrect items must be reported within 14 days of receipt using the return form provided by customer support.
• Customers are encouraged to use the sizing chart before ordering, as incorrect sizing is not considered a defect.
• If a product is confirmed defective, damaged, or incorrect, the seller will replace it or issue a refund to the original payment method.
• Refunds may be delayed until the returned item is received, if applicable.
• Shipping costs for approved returns of defective items are covered by the seller; all other return shipping costs are the responsibility of the customer.

Customer Responsibilities

Customers must:

• Provide accurate personal and delivery information.
• Review sizing information carefully before ordering.
• Follow return instructions provided by customer support.
• Ensure returned items are in original, unused condition unless defective.

Intellectual Property

All content on the website, including product designs, images, text, and branding, is the intellectual property of the seller. Unauthorized reproduction, resale, or commercial use without written permission is prohibited.

Limitation of Liability

• The seller is not liable for indirect, incidental, or consequential damages arising from use of the website or purchased products.
• Nothing in these Terms limits mandatory consumer rights under applicable law.
• The seller does not guarantee compatibility, sizing, or color match beyond the provided product information.

Privacy

Personal data is collected and processed according to the store’s Privacy Statement, available on this website.

Governing Law and Dispute Resolution

• These Terms are governed by the laws of Finland and EU consumer protection legislation.
• If a dispute cannot be resolved through negotiation, consumers may contact their local consumer protection authority or dispute resolution body.

Contact

For questions regarding orders, returns, policies, or these Terms and Conditions:

Email: hq@mottico.fi

Business name: Motti Co